 |  |  | Customer Support - We offer a variety of support options for our customers, from online video tutorials, help articles, a support forum and email support tickets. View the support options below.
New customers, please visit our Getting Started Page. |  | |  |
Online Help Articles at the Wiki View online help articles within the booking engine by clicking on the green instructions tabs within the booking engine, or visit the online Wiki.
View detailed, step by step instructions for Open Hotel Booking Engine
Email a Support Ticket
Sending a support ticket is as easy as sending an email. This is suitable for specific website or booking engine issues not covered in the online Wiki articles. Be sure to include your website address and a detailed description of your support request.
Send an email to help@aisupportdesk.com from the email address that was registered at Open Hotel. If you are not registered, sign up to use the help desk here .
Phone the Support Center
For immediate issues with your booking engine that cannot be resolved using the Wiki or Support System, call the Alternate Image (Developer of Open Hotel) support office at 386-310-2001.
Support hours are 9am to 5pm (EST), Monday through Friday
Closed for Holidays: New Years Day, Labor Day, 4th of July, Memorial Day, Thanksgiving and Christmas. Follow phone prompts for emergency after hours support.
Forgot your password? Go to your Open Hotel login page and select "Click here if you forgot your password" to have it emailed to you. Not sure where to login? Your initial confirmation email will have your login website address and hotel number.
Ex: http://hotel500. www.openhotel.com /admin
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